Wednesday, 1 October 2008

I Phone Tech Support

I have an i-phone - which I quite like - although the letter buttons for texting / e mailing are a bit small. It has really come in handy because I no longer have my company Crackberry - which was configured so that I could get my personal home e -mail whilst "On the move". When I got my i-phone - I plugged it into my Mac and it just worked - all my e mails from my Bt account and my Mac account just appeared as if by magic!! Then - it stopped receiving e mails. I called their tech support line - which is a free 0800 call - and a very helpful girl got it working again in two button presses. Apparently - the carrier sometimes freezes and blocks - this happens more if you're in a weak signal area - which we are. I didn't make a note of what to do in case it happened again.

The same thing has happened again today - so I called again - once more they told me how to fix it - but if it goes again - and this time I made a note of what to do - I just have to call them up (by the way - they answer the phone immediately - no waiting around on hold getting bored of Mantovani) and they will replace the phone free of charge. That's a marked difference to the stresses of trying to get my land line working again with BT the other week.

Mac - great products - great tech support - great service. Love them :)

2 comments:

  1. It's a good job they have responsive tech support what with the number of problems people have been having with these 'phones'. :-)

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  2. It's a good job they have responsive tech support what with the number of problems people have been having with these 'phones'. :-)

    ReplyDelete