I'm a bit annoyed with NFU today. They have been happily taking insurance premiums from me for some time - and I am in the process of making a claim for Rupert's recent surgery. Last week I got an 'Outstanding Debt' letter from the Vet so the claim clearly hasn't been paid. I 'phoned NFU on Thursday about this and they promised me a call back on Friday. They never did. (surprised?). When I called this morning I was told by a young lady (?) that I clearly had no idea how busy they were?????? It's a good job I couldn't reach her or I would have pulled her head off her shoulders! I asked to speak to her supervisor - she put me on hold - Mantovani -la di dah di dah.......... came back 9 minutes later to tell me that the Supervisor was in a meeting but the reason the claim hasn't been paid its because they are waiting for some info from the vet. I called the Vet only to be told that they have had no request for info and apparently NFU do this all the time - it's called 'fobbing off'!!! Fan-tas-tic.
Eventually I called the broker who sold me the policy and asked/told him to get this sorted out in double quick time :)
It will be interesting to see what happens next.
So - for now NFU stands for "No F*******g Useful" person working there. :)