I have spoken at length to my insurers (Zurich) who are in a call centre far, far away (actually in India!) and of course - with the language barriers they are simply not 'getting' my story. They are now sending an accident investigator to look at the car to see if I am to blame.
I am not to blame - the car just bloody well broke down - how can it be my fault if their cars are crap?
I spoke to a friend of mine yesterday who is a mechanic and was told that if the valve was faulty it could go at any time - with or without warning - and they may have knocked it when getting the car off the transporter.
I'm at a bit of a loss as to what to do next to be honest - everyone is calling this a 'claim' and despite my repeated insistence to Zurich that I haven't had an 'accident' they are now calling it such and behaving as if I have had an accident.
I have a feeling that this is going to cost me a bloody fortune - and I really don't know how to fight back:(
Help - anyone?
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